Do you have an emergency contact number?
Our 24 hour emergency contact number is 0118 338 8794. Our phone system is interconnected through our mobile phones via an app so we all have access to calls and client information at all times.
What is your Company Secretary fee?
£300 + VAT
What are your proposed annual increases?
This will vary on a case by case basis and be dependant on the demands from the property. We will review and agree increases with you when working on the budget for the following financial year.
Can we use our own choice of contractors?
You can be as involved as much as you wish with the upkeep of your block and estate. We have an extensive range of experienced, trustworthy and reliable contractors that have worked with us for many years. You are under no obligation to use them. We are happy to use Read more…
Is the Fire Risk Assessment report (yearly), Smoke & emergency lighting checks (6 monthly) and EICR – Electrical Condition Report (5 yearly) included in the service charge?
We do not include the Fire Risk Assessment report (yearly), Smoke & emergency lighting checks (6 monthly) and EICR – Electrical Condition Report (5 yearly) in the service charge. These professional inspections are charged additionally. Within our service charge fee, we do include: all of our site visits, our site Read more…
Our financial year begins in April. Is this a problem?
This is not a problem. Our software system will pick this up from Companies House. Shortly after you appoint us, we will organise your AGM to get things under way and to ensure all your financial information is known and aligned to our system.
Do you know how much notice we need to give to our existing managing company and will you deal with all aspects of the change?
Notice to your existing management company is normally 3 months. You will need to check your contract with them to confirm this. We deal with all aspects of the handover/ takeover apart from your letter of notice.
When units are sold is there a cost to the seller for an information pack from the managing agent?
For the full LPE2 pack, we charge a fixed price of £300 + VAT. This includes: the Solicitor’s enquiry form completed; Statement of account; estimate/ budget for the year; last 3 years of audited accounts; Fire Risk Assessment Report; Health & Safety Report; Asbestos Report (if applicable); Insurance Certificates; Major Read more…
Do you have experience working with old buildings?
Yes, we have 40+ years of experience working with buildings of all ages. Listed buildings are judged to be of national importance in terms of architectural or historic interest and included on a special register, called the List of Buildings of Special Architectural or Historic Interest. We work with listed buildings, buildings and structures in conservation Read more…
Do you acknowledge all emails received and have a time frame within which to answer them?
The HC Group is very big on communication. It is the lifeline and key to all good businesses. We aim to acknowledge all emails within 24 hours. Ordinarily we will be able to answer your query with our first email. Our software will allow you certain access to review budgets, Read more…