Are you available to take occasional phone enquiries?
We understand that we need to be available to you whenever you feel you need to discuss issues. We welcome your phone enquiries as well as communication via emails.
Do you have a 24 hour emergency number?
Our 24 hour emergency contact number is 0118 338 8794. Our phone system is interconnected through our mobile phones via an app so we all have access to calls and client information at all times.
Do you charge a Project Management fee?
We charge a project management fee for any complex works valued at over £1000. This is subject to discussion and agreement with you prior to invoicing. This is to ensure the works are organised under appropriate risk assessments, health and safety guidelines and within the quoted work schedule.
How are our bank accounts set up and how are they kept secure and safe?
We set up separate, segregated and dedicated Client Accounts with our bank, who provide a secure and assured service. Our software will be automatically linked to the accounts system allowing your money to your site with daily reconciliation. According to ARMA, we are not required to be members of CMP, Read more…
What accounting is included in the service charge?
We include: the budget accounting, allocating service charge payments, dealing with any arrears up to the point of instructing Solicitors, preparing information to hand to your chosen accountant, reconciling of accounts as required and for end of financial year, and submitting audited accounts to Companies House. We do not include: Read more…